Booking Terms and Conditions
1. Payment Policy
At the time of booking, a deposit of 30% of the total reservation amount will be charged.
The remaining balance will be automatically collected 7 days before the scheduled check-in date.
If the remaining balance cannot be successfully charged, we reserve the right to cancel the reservation.
2. Payment Method
All payments are processed securely through our authorized payment provider.
By completing the reservation, the guest authorizes the property to charge the provided payment method for:
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- the booking deposit,
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- the remaining balance,
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- and any applicable security deposit or damage charges in accordance with these Terms.
All payment details are encrypted and processed in accordance with applicable security standards.
3. Security Deposit
A โฌ200 security deposit will be pre-authorized (temporarily blocked) on the guestโs payment card 1 day before arrival.
This amount is not charged but temporarily held.
The deposit may be partially or fully retained in case of:
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- damage to the property,
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- excessive cleaning requirements,
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- missing items,
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- or breach of house rules.
If no issues are identified, the deposit will be released within 3 days after check-out.
Depending on the card issuer, the release may take additional time to reflect on the guestโs account.
4. Cancellation Policy
If the reservation is cancelled more than 7 days before arrival, 100% of the paid deposit will be refunded.
If the reservation is cancelled 7 days or less before arrival, the deposit is non-refundable.
In case of no-show, the reservation will be treated as a late cancellation and no refund will be issued.
Refunds, when applicable, are processed within 7โ14 business days and may take additional time depending on the card issuer.
5. Check-in and Check-out
Check-in: from 15:00
Check-out: until 10:00
Early check-in or late check-out may be available upon request and subject to availability.
6. House Rules
Pets are not allowed in the apartments or on the property.
Parties, loud gatherings, or events are strictly prohibited both inside the apartments and in shared areas.
Guests must respect quiet hours between 22:00 and 08:00.
Any violation of these rules may result in:
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- deduction from the security deposit,
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- immediate termination of the stay without refund.
Guests are responsible for complying with local laws and regulations during their stay.
7. Liability
The company shall not be held responsible for:
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- personal injury,
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- loss, theft, or damage to personal belongings,
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- events beyond its reasonable control.
Guests are responsible for the proper use of the property and its equipment during their stay.
8. Property Information
The property offers free parking (no reservation required) and complimentary internet access throughout the premises.
Availability of utilities and services may occasionally be affected by circumstances beyond our control.
9. Company Details
FIRESIDE ENTERPRISE DOO
Registration number: 5-1208999 / 001
Tax ID (PIB): 03633659
Registered office:
Bulevar Jovana Tomaลกeviฤa 33
Podgorica, Montenegro
For any questions or assistance:
Email: contact@firesidelodge.me
Phone: +48 784 841 685
10. Privacy
Personal data provided during the reservation process is processed in accordance with our Privacy Policy and is used solely for managing the booking and stay.
11. Governing Law
These Terms and Conditions are governed by the laws of Montenegro.
